• Why Initial Services
  • Who is Initial
    • History, Values and Culture
    • People Matter
    • Our Approach
  • Global Yet Local
  • Building Trust
  • Environment and Society
  • Leadership and Innovation
• Working with You
• Benefits of Renting
• Your Business
• Washroom Services & Products
• Sharps Disposal
• Washroom FAQs
• Servicing, Delivery & Installation
• News
• Careers
• Contact Us

Our Approach

We’ve studied service for many years. We start by understanding your needs – then putting in place levels of service to meet them. We’ve invested heavily in people, systems and processes that deliver highly integrated services in measurable ways – whatever your business.

Whenever you deal with Initial – however many services you choose to contract for – you’ll always enjoy a single point of contact, a dedicated account manager with complete oversight of all your requirements, and one simple, itemised invoice each month. Your account manager monitors performance, and may suggest modifications from time to time.